Refund policy

Event & Ticket Cancellation/Refund Policies

Event Cancellations

• Events are subject to cancellation up to their start time for reasons such as emergencies, scheduling, weather and more.
  • Should an event you have a ticket for be canceled, you will be notified as soon as possible. When notified, you will have the choice between the following remedies: 1) transfer your registration to another event date or 2) receive a refund in full.

Ticket Cancellations

• Tickets are NON-REFUNDABLE, but are transferable to another event date until 72 hours prior to the event. There are no exceptions to this policy.
  • If you are unable to attend an event you have a ticket for, please reach out to hello@potterywithapurpose.com prior to 72 hours from the start of class to reschedule your class date.
  • If you are unable to notify us prior to 72 hours before, you can choose between the following remedies: 1) gift your in-person class ticket to a friend or family member or 2) request to have a pottery kit sent to your home address. Please send your request and your preferred shipping address to hello@potterywithapurpose.com.

Product Return Policies

Pottery Kit Return Policy

Pottery with a Purpose does not accept returns or offer refunds unless the kit or accessory is damaged or defective. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us with any questions at help@potterywithapurpose.com.

Refund/Return FAQ

My kit is damaged, missing items or didn’t show up. What should I do?
Uh oh. Sorry about that! We strive to get your order right every time but sometimes we make mistakes. If your order contained damaged items, was missing items or didn't show up, we're here to help! Please contact us via email at help@potterywithapurpose.com with your order number and a picture of the damaged item (if applicable).

My ceramic pottery blew up or cracked in the kiln. Can I get a refund?
There is a small chance that your piece(s) of pottery made with ceramic clay could blow up or crack in the kiln; this is the nature of ceramics and entirely out of our control! If a piece of your pottery cracks we, unfortunately, cannot issue any refunds. If you are curious to learn more about why your pottery may have blown up or cracked in the kiln or you would like more info on how to help avoid this happening in the future, send us an email at help@potterywithapurpose.com.